FAQ

Follow these easy steps:

  • Choose your product
  • Check product information 
  • Add to cart
  • Check out
  • Provide delivery information
  • Pay for your order
  • Receive order receipt via email
  • Wait for your items to be delivered

After successful verification, you can expect to receive your order within the following time frame:

  • In Metro Manila Areas: 3 – 5 Business days
  • In Non-Metro Manila Areas: 5 – 7 Business days

Choose the product you want and go to its product page.

You will see the stock information of the page, where it shows “In Stock” if it is available.

  • Purchase at least Php 2,500.00 from the Welcome kit to be an affiliate.
  • Share your affiliate link to your friends and get at least Php 500.00 for every friend you refer.
  • Create an account and shop all items that you want so you can earn cashback.

Cashbacks will be paid thru GCash. You can redeem your cashbacks within 15 working days.

While we are processing our integration with GCash, you can redeem your cashback by picking up your check in our office 15 working days after your order has been completed

Our exchange policy allows for item(s) exchange and your choice of replacement item(s).

However, we do have a few simple requirements for processing a replacement.

You may want to replace your order due to any of the following reasons:

Reasons Description
Objective reasons Damaged The product is damaged in delivery
Defective The product does not function as described in its manufacturer specification
Incorrect / Wrong Item Not the product the customer ordered (e.g. wrong size or wrong color)
Missing items/parts Missing items/parts as indicated in the packaging

 

Unless otherwise stated in the product description, the general requirements for returns are as follows:

  • It is within five business (5) days from the delivery date for items sold by Third Party Merchants. Product detail pages on ShopEnCash indicate the seller of the respective product.
  • You have proof of purchase (order number, buying invoice, delivery note)
  • The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
  • The product must not have been used or installed or had any data inputted
  • All sealed items must not be opened

Replacement process begins after we have completed evaluating your returned product. This quality evaluation process may take about 2 business days. We will send you an email and SMS notification once completed.

Please expect to receive your replacement within the following time frame:

In Metro areas: 1 – 5 working days
In Non-Metro areas: 5 – 10 working days*In case of weather disturbances and other natural calamities, please refer to the website for updates as lead time may vary.

If you have any inquiry or feedback for ShopEnCash, please leave us a message at our facebook page or you can call us at (02) 914 2548.

  • Monday – Friday: 9am to 6pm

FAQ for Affiliates

Be an affiliate with a minimum total purchase order of Php 2,500.00 from our Welcome Kit section.

Link will be generated once your transaction has been completed. You can check it on your affiliate dashboard.

For an Affiliate to receive a cashback, the referred account must purchased products on the website Affiliate’s shop link. Affiliate can share his/her shop link to a friend or to anyone.

Affiliates can get up to 20% cashback if the referred customer had a minimum purchased order of Php2,500.00 from the welcome kit. Other cashbacks that an Affiliate can get may vary depending on the products. Affiliates can also get cashback when buying anything from the site.

For the full detailed information, check our Affiliate Terms and Conditions.